The 6 Steps to Making the Perfect Apology

But is he really? IMAGE: Getty Images. Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. How good are you at contrition? As good as you are at, say, passing the buck or managing up? Knowing how to apologize is an art. It’s inevitable, then, that scientists thought they’d try to define it. Researchers at Ohio State University came up with six elements that you should include to ensure that your apology is satisfying.

To the person you’ve wronged, you understand.

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